COVID Requirements to operate in 2020

In order to operate in 2020, our facility at the fair will become a photography studio only. It will not be considered a place to stay and play, but rather a place for your family to get photos during the Christmas season. This change in concept is the funnel that all plans have to run through for this year in order to open. Professional Photography is allowed under the Governor’s phased reopening plan, and we will be following all of the Requirements Specific to Professional Photography Operations that have been provided.

Facility Requirements

Department of Health Mask Mandate
(Link to the order)

Face masks or dedicated face coverings are required for ALL attendees over the age of five, with no exceptions. Face coverings are required at all times in public per the Governor’s Order.  Persons with a medical condition, mental health condition, developmental or cognitive condition, or disability that prevents wearing a face covering is exempt from this requirement.

Professional Photography Requirements – Phase 2
(Link to the Guidance)

Customer Requirements

  • Appointments are required for all clients, allowing sufficient time to sanitize.
  • Only one family will be allowed in Santa’s Studio at any given time.
  • Groups are not allowed. An exception can be made for groups consisting of immediate family only.
  • The photographer should maintain social distancing, using no-touch posing methods.

Facility Procedures and Sanitation

  • Admittance to the inside waiting areas will be allowed in accordance with the scheduled Reservation time.  Monitors will indicate when your entry is approved.
  • Please follow the pathways and stops created to allow for maximum social distancing while in the waiting areas.
  • High-touch props and decorations will not be used. All unnecessary paper products or décor will be removed this year.
  • Staff will frequently sanitize all common areas, including doorknobs (interior and exterior), countertops, touchscreens, and monitors.
  • North Pole employees will manage entrance, allowing for the timed entry and appropriate physical distancing between groups.
  • Sanitizing stations are available throughout the facility.
  • Santa’s Studio and his suit will be sanitized every 30 minutes.
  • Personal items and coats that will not be in the photos will not be allowed inside Santa’s Studio.  Sanitized basins will be provided to securely hold all of your items.
  • Groups will not be permitted to wait inside for other groups or persons once the photos have been taken.

Customer Requirements

Customer Expectations and Requirements – Pre-Visit

Before arriving at the North Pole, we are asking any customers to self-screen and answer the following questions.

  • Do you or ANYONE in your party have any symptoms listed below that are not caused by another non-covid related condition?
    Symptoms:  Fever, chills, persistent cough, shortness of breath, difficulty breathing, muscle and/or body aches, the recent loss of taste or smell, a sore throat, fatigue, headache, runny nose, congestion, nausea, vomiting, or diarrhea?
  • Do you or ANYONE in your party have a temperature over 100.4 degrees?
  • Were you or ANYONE in your party diagnosed with COVID-19 and have not recovered or are still within the required 14-day quarantine?
  • Have you or ANYONE in your party experienced symptoms of COVID-19 within the last 24 hours?
  • Have you or ANYONE in your party had contact with a person that has or is suspected to have COVID-19 within the last 14 days?
  • Within the past 14 days, has a public health or medical professional told you to self-monitor, self-isolate, or self-quarantine because of concerns about COVID-19 infection?

If you answered YES to any of these questions, we urge you to not arrive at the North Pole.  Please email us, and we will quickly reschedule your appointment to a different time where all of the answers will be NO.  If you’re sick, please stay home. We’ll welcome you after you feel better.

Customer Expectations and Requirements – On-Site

While inside the photography studio and socially distanced waiting areas, all attendees are expected to follow these following rules to assist in maintaining a safe and sanitary environment.

  • Always cover your coughs and sneezes.
  • Please respect our physical distancing plan while you wait.
  • All play areas are not allowed to open this year.
  • Hand sanitizers will be placed throughout the facility. Please use them.
  • Review any signage placed throughout Santa’s House reminding you of our safety procedures.

These precautions are in place for your safety and the safety of others. We’re looking forward to seeing you again!