NORTH POLE FAQs

Are my tickets mailed to me?  What do I bring for my reservation?
Tickets are not mailed but given to you when you check-in for your reservation at the front desk.  Your name will be on the reservation list, so nothing else is needed.

What will be different in year four (2017)?
Lots actually!

New attractions – We have plenty of new features and things to do this year.  We will highlight some of the new items as we get closer to November, and some we will keep for your surprise when you arrive.

Season’s Pass – Love to play in the North Pole?  For only $7 per person you can purchase a season’s pass to come and play any day the North Pole is open.

Are you adding a second Santa/photographer to allow for more reservations?  How can I make sure I get my favorite?
Assuming another year of good health, we will have one Santa and his trusty photographer.  However, since we are open earlier in November, we can add 2,000 more reservations.  Since we have our own building, we can be open more days and times throughout December that best fit our customers schedule.

Do I still need Victorian Country Christmas tickets if I want pictures the first weekend in December?
Not this year.  We are a separate event from VCC.  If you would like to visit Victorian Country Christmas before or after your Santa appointment, you would have to purchase separate tickets.  Please enter through the RED GATE so that you do not have to purchase Victorian Christmas admission tickets.

Are you adding elves this year? Mrs. Claus?
Although we are unable to get any elves away from the North Pole, Mrs. Claus has agreed to make visits to our North Pole throughout this Christmas season.  She is excited to come play with the kids and of course make sure Santa isn’t just eating cookies during his lunch break.

Do I have to take Santa pictures to come to the North Pole?
Absolutely not! You can purchase tickets to the North Pole on our website or at the gate. Tickets are $5 each for adults and children, 2 years and older.

Is everything included with admission?
Most everything is included with admission, but there are a few thing that cost extra.  A craft at Santa’s Workshop, and treats from Mrs. Claus’ kitchen are additional charges.

Do I need a reservation to come play?
No.  Reservations are only for Santa photos.  You can welcome to purchase admission tickets and come play whenever we are open!

 

Photography FAQ

Can pets have their portraits too?
Santa loves well-behaved pets… just not snakes. Pet owners are welcome to bring their pets, but we encourage you to be mindful of children and possible pet allergies.

I have 5 children!  Do I need to make more than one reservation if they are all going to be in the same picture?
Absolutely not!  Make the one reservation and shoot us an email.  We will happily adjust your reservation to reflect all 5 children.

What if I do not spend $30 on Santa pictures? Will I receive a refund for the difference?
Unfortunately no. The $30 is the minimum purchase for Santa photos with a reservation.

Will I have to wait if we have an appointment?
Everyone who sees Santa has an appointment, and each time slot has multiple openings. In order to accommodate all the families who want to see Santa, we book several appointments per time slot. There may be a  short wait after you check-in, but there is lots of things to do and see until your name is called.

If I’m coming with another family do we need to book separate appointments?
Yes. If you are seeing Santa together or separately, you need to book different appointment times to make sure Santa is able to spend quality time with each child. We do book several appointments per time slot, so most likely you can book them together.

What if I have to cancel my appointment?
All appointments are non-refundable. If you need to change an appointment, we will do our best to reschedule you. A $10 rescheduling fee may apply. Any rescheduling requests must be made via email.

What if my child is scared or won’t sit on Santa’s Lap?
We will spend a reasonable time working with and warming up nervous children. We do have some great tricks and distractions to get you the best possible picture with Santa. Children ages 12 months to 3 years generally have the toughest time warming up to Santa. Don’t worry too much – these are sometimes the best, and most favorite, photos.

What if I am unhappy with my pictures? Can I get my deposit back?
We are happy to work with you and your child(ren) to get the best picture possible. However, if you are still unsatisfied, we are happy to refund your deposit paid, less the admission price to the North Pole.