Reservations are here at last! Get the same great picture now without standing in the long lines. Santa pictures are taken by reservations only. One family per reservation. If multiple families would like pictures together, appointments need to be booked consecutively. Please double-check your day and time. The reservation cost holds your time slot. Once your photos are taken, you will have a $20 credit to spend on your portrait purchase. All appointments are non-refundable, and there is a charge of $10 to reschedule your appointment. Admission tickets to the North Pole will be included with your reservation receipt.
Santa Portraits FAQ
Can pets have their portraits too?
Santa loves well-behaved pets… just not snakes. Pet owners are welcome to bring their pets, but we encourage you to be mindful of children and possible pet allergies.
Will I have to wait if we have an appointment?
Everyone who sees Santa has an appointment, and each time slot has multiple openings. The time is not necessarily the exact time that you will be in front of Santa, but rather a method for slotting everyone in for pictures. In order to accommodate all the families who want to see Santa, we book several appointments per time slot. There may be a short wait after you check-in, but there are lots of things to do and see until your name is called.
If I’m coming with another family do we need to book separate appointments?
Yes. If you are seeing Santa together or separately, it is best to book different appointment times to make sure Santa is able to spend quality time with each child. We do book several appointments per time slot, so most likely you can book them together.
What if I have to cancel my appointment?
All appointments are non-refundable. If you need to change an appointment, we will do our best to reschedule you. A $10 rescheduling fee may apply. Any rescheduling requests must be made via email. Once Reservations are filled up, we will not have the ability to reschedule any appointments.
What if my child is scared or won’t sit on Santa’s Lap?
We will spend a reasonable time working with and warming up nervous children. We do have some great tricks and distractions to get you the best possible picture with Santa. Children ages 12 months to 3 years generally have the toughest time warming up to Santa. Don’t worry too much – these are sometimes the best, and most favorite, photos.
What if I am unhappy with my pictures? Can I get my deposit back?
We are happy to work with you and your child(ren) to get the best picture possible. However, if you are still unsatisfied, we are happy to refund your deposit paid, less the admission price to the North Pole.